If the dealer who set up your ESI phones is no longer around, your system still needs someone who can program it, fix it, and pick up the phone when something goes wrong. Alamo Communications has been a certified ESI dealer since 2004, and we now support ESI customers in Waco.
Your phones may be working fine today. The time to line up support is before the next programming change, dead handset, or billing problem — not during one.
The phone model (it's on the screen or the label underneath — ePhone3, ePhone4x, ePhone8, and so on), who you pay your phone bill to, and whether there's a phone system box in your building or it's all in the cloud.
Some phone systems and service accounts were set up under the installer's account instead of the business's. If you're not sure whose name your phone service is under, call us — we'll help you find out and walk you through getting it in your business's name.
Programming changes, repairs, new phones, and upgrades on an ESI system go through an ESI dealer. We've been one since 2004, and we work on ESI systems every week.
Serving Waco, Hewitt, Woodway, Robinson, Bellmead, and the rest of McLennan County.
Usually not right away — the phones keep working day to day. The risk is what comes next: no one to make changes or fix a problem, and, if your service is billed through the old dealer's account, a billing lapse that could interrupt your service. Call us and we'll check how yours is set up.
No. If your ESI system is current, we can support it as it is. If it's older, we'll tell you honestly whether it's worth keeping and what an upgrade would look like.
Yes. When we upgrade or move a system, we plan the cutover so your existing numbers come with you.
Our offices are in San Antonio and New Braunfels. Most work on hosted ESI systems — programming changes, new users, call routing — is done remotely. New phone installs, cabling, and anything that needs hands in your building are scheduled as on-site visits.
Tell us what you have and what's going on — you'll talk to an engineer, not a call center.
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